Southern Downs Regional Council

Customer Satisfaction Survey

1. How would you rate your overall satisfaction with the following services you have received from the Southern Downs Regional Council?

1 = Extremely satisfied; 2 = Satisfied; 3 = Satisfied with most services but not all; 4 = Satisfied with some services but not all; 5 = Not satisfied at all

	1	2	3	4	5
Road & footpath maintenance
Parks maintenance
Planning Services
Animal Control
Libraries
Customer Service
Recreational Services
Waste Management (including recycling)
Financial Transactions (including payments)

Comments:

2. How would you rate the value for money you receive from the Southern Downs Regional Council?

Low Value	Good value
Below average value	High value
Acceptable value

Comments:

3. To what extent do you agree with the following statements?

1 = Strongly Agree; 2 = Agree; 3 = Neither Agree nor Disagree; 4 = Disagree; 5 = Strongly Disagree

	1	2	3	4	5
I am proud to live in the Southern Downs Region
I consider the Southern Downs to be a great place to invest
I consider the Southern Downs to be a safe place to live
I would recommend the Southern Downs to others as a place to live

4. What would you most like to see improved by the Southern Downs Regional Council?

5. To what extend to you agree witht he following statements?

1 = Strongly Agree; 2 = Agree; 3 = Neither Agree nor Disagree; 4 = Disagree; 5 = Strongly Disagree

	1	2	3	4	5
SDRC is efficient and well managed
SDRC is environmentally conscious
SDRC general rates are value for money
SDRC staff are efficient

Comments:

6. How satisfied are you with the following?

1 = Extremely satisfied; 2 = Satisfied; 3 = Satisfied with most services but not all; 4 = Satisfied with some services but not all; 5 = Not satisfied at all

	1	2	3	4	5
SDRC staff returning phone calls
SDRC staff follow-up on enquiries
Access to SDRC staff
Access to elected representatives
The information presented on Council's webpage
Opportunities to make comment on proposals/issues that may affect you
Amount of information you have access to about Council activities (Free Times, press releases etc)

Comments:

7. If you would like us to contact you regarding your responses, please enter your contact details below:

Name:
Phone:
Email:

Thank you for taking the time to complete this survey!