Council commits to improve customer service
Posted: February 24, 2012
Southern Downs Regional Council has launched a customer service survey to help improve its service levels.
Business Services Manager Cassie Martinez said it was important to get the community’s feedback.
“This is an innovation for Council as this type of survey has not been conducted in the past,” Ms Martinez said.
“We want people to know that we are committed and we are changing.”
She said the survey covered satisfaction with Council service in a wide range of areas and helped identify which services and assets residents consider most important.
“We want to assess which services you place most value on, where we need to improve and where we are doing well,” Ms Martinez said. “The only way to find out is by asking the community.”
Council also has new feedback forms at both its Stanthorpe and Warwick customer service counters.
“We encourage everyone to take a few moments to fill out one of these forms after they have interacted with Council,” Ms Martinez said.
“Whether it’s good feedback, or feedback about what we can do better, we really want to hear it. That’s the only way we will know what to improve.”
Five hundred surveys have been mailed today to randomly selected residents across the region with a request to return them by 30 March 2012.
Any resident can also complete the survey online at www.southerndowns.qld.gov.au by this deadline.
Queries about the survey should be directed to Council’s Customer Service Coordinator, Keith Clarke, on 07 4661 0300.